We believe the INTELITY platform is incredibly valuable and look forward to using it to completely overhaul the way we manage the guest experience. “In our ‘always on’ business, it is really important that our technology provides a frictionless connection between guest and staff. “We’re thrilled to be implementing the INTELITY platform at our resort,” says Amanda Silacci, Black Oak Casino Resort’s Guest Service Manager. With it, they can share specials and promotions with more accuracy and frequency, while also gaining real-time visibility into service and delivery activity. The back office dashboard will allow staff to connect directly and efficiently with guests.

Black Oak Casino Resort will also use INTELITY’s integrated back office dashboard to streamline their operations.

The property will be incorporating the INTELITY platform’s custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff. INTELITY ™, the global travel industry’s first and most powerful enterprise guest engagement and staff management platform, announced today that it inked a deal with The Hotel at Black Oak Casino Resort in Tuolumne, California. Increase guest engagement, and better connect hotel operations to the casino floor The state-of-the-art property looks to implement the industry’s broadest hospitality technology platform to streamline staff,

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